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General questions:

Discover the basics of our AI-powered School Management System, including its key features, AI capabilities, school administration tools, and how it supports administrators, teachers, students, and parents.

Our School Management System is an all-in-one platform designed to simplify school administration, improve communication, and enhance learning outcomes. It helps schools manage admissions, attendance, fees, examinations, academic records, and reporting while providing AI-powered assistance for administrators, teachers, and students.

Yes. The platform includes Alix AI, an intelligent assistant that supports administrative tasks, helps teachers with lesson planning and content creation, and provides personalized academic assistance to students both within the school system and through their individual AI accounts.

Yes. Students and teachers can access their personal Alix AI assistant through the dedicated website, allowing them to receive support, guidance, and learning assistance anytime and anywhere.

Yes. The platform is suitable for primary schools, junior high schools, and senior high schools.

We use industry-standard security measures to protect sensitive school data, ensuring that student records, financial information, and communications remain secure and accessible only to authorized users.

Support & updates:

Learn about the ongoing support, regular updates, training resources, and technical assistance included with your subscription. Discover how we help schools maximize the value of the platform and stay up to date with the latest features and improvements.

You will receive continuous system updates, security enhancements, and technical support for the duration of your active subscription, ensuring your school always has access to the latest features and improvements.

We provide comprehensive support through email, live chat, onboarding assistance, training sessions, and technical troubleshooting. Our team is available to help administrators, teachers, and staff get the most out of the platform and resolve any system-related issues.

If you experience any issues, you can contact our support team through the help desk, live chat, email, or support portal. Our specialists will assist you promptly to ensure minimal disruption to your school's operations.

We regularly release updates to improve performance, enhance security, introduce new features, and refine Alix AI capabilities. Updates are deployed as needed to ensure schools always benefit from the latest innovations and improvements.

If your subscription expires, access to premium features, system updates, technical support, and Alix AI services may be limited or suspended. Renewing your subscription restores full access to all platform features, updates, and support services.